Economic Shock from Unpaid Utility Bills Impact Industry

The pandemic has put many Americans into economic shock – the sudden and unexpected loss of income – and millions are struggling with unpaid utility bills because of it. At the beginning of the pandemic, many states imposed shut off moratoriums to ensure those who were impacted by the dramatic economic downturn this spring would continue to receive services. As the pandemic has continued and the economy limped into fall with a 7.9 percent unemployment rate, states are now rescinding moratoriums or allowing them to expire, as utilities struggle to meet their service and financial obligations with a reduced cash flow. However, many consumers are still struggling financially, and Congress has n

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Insurance for the ServLine program is issued to utilities and placed through HomeServe USA Repair Management Corp. (HSRM), a licensed insurance agency.  In California, HSRM does business as HomeServe NA Insurance Services (California License # 0F79326). ServLine is a registered trademark.